There’s nothing quite like a good review. When a satisfied customer takes time to sing your praises on your company website, social or third-party platform, it makes everything feel worthwhile. And better than that, it’s likely to encourage further business: 85% of customers will trust an online review just as much as a personal recommendation, and nearly half of all customers need to see at least a 4-star rating before they click ‘Buy.’
But it’s said that if you read all the good reviews, you ought to read the bad ones too. In today’s world of online fakery, that means more than just learning from the feedback you receive – it means staying vigilant against saboteurs and rivals planting fake negative reviews!