Only retail is booming. E-commerce is growing at a tremendous pace even outpacing traditional retail sales. By the end of the year it is expected that e-commerce is going to be a $1.5 trillion dollar industry. Most online retailers are enjoying the growth in sales that they are experiencing, but not every online retailer is prepared to deal with returns as well as they should be. Shorr Packaging has put together an informative guide and graphic that covers E-Comemrce returns best practices.
The guide and graphic covers in detail the importance of making online returns as easy as possible, what customers want when processing online returns, how to reduce return rates along with general best practices for returns for e-commerce retailers.
An interesting statistic that’s covered in the graphic is that the returns process is the number one reason in-store-only shoppers refuse to buy online. This is a big opportunity for improvement for online retailers. To learn more about improving the e-commerce returns process check out the infographic below.